Version 4.1 was an abnormally fast release for us; a number of customers had some very urgent needs surrounding upcoming reviews. Aside from our dedication to an awesome customer experience (sorry, had to toot our own horn there), we agreed that it was time to enhance our architecture to be more flexible.
Within Permission Assist™ application privilege readers are no longer bound to particular product versions of Permission Assist™ because of a new a plugin architecture. This provides the ability to add privilege readers that are supported in newer versions of Permission Assist™ without needing to upgrade, and adds the freedom to install custom organization-specific privilege readers.
That’s fancy talk to say…now, with Sycorr’s help, your reviews will never lack the ability to import the review data you need because of our product release schedule or an untimely upgrade!
Yet again, we are blazing trails on the best permission review solution the industry has! Version 4.2 here we come!
Remediation is here! Remediation is here! We just promoted our biggest major version release into the 4.0 package which includes a highly anticipated feature – remediation.
Easily start remediation workflows when an identity’s permissions need to be corrected,
To aid with the much anticipated permission remediation feature, we added a new full screen mode for review items. This new view will give users the maximum amount of screen to review permissions, and with a unique permanent URL they can be shared among team members for direct access.
There are a lot more feature requests coming in 4.1, but until then make sure you are looking for Jeremy at the many conferences we will be at…Signature User Group and SDBA Technology Conference are on the calendar next!
The demands to leverage technology in ways that help us automate manual processes are ever increasing. All companies want to empower their employees to accomplish more, allow customers to self-serve, and ensure an overall higher level of task accuracy; however, some organizations are slow to achieve these targets. It’s true that unique, external factors (such as regulation) can be a hurdle when improving operations, but, from our perspective, it’s only a small part of the picture.
Successfully streamlining your business operations must be a combination of self-critical analysis and disciplined correction. In this fashion, we can create true accelerations: those that are fast and affordable. Improving your organization can be as simple as asking three simple questions that allow you to determine and prioritize what should be improved:
Can this task be optimized without spending resources to automate it?
Every social group has traditions, and your organization is no different. Ask anybody why they do something and the most common response will be, “This is the way we’ve always done it.” Some will be comforted in the past wisdom that statement holds; others will view it as the risk that employees understand how to do a task but not why they are doing it. When you hear it, you should hear nothing but opportunity to improve your bottom line.
Ask the question above – Can this task be optimized without spending resources to automate it?
There is no reason to start automating a nine-step manual process that can first be optimized into a two-step manual process. It is only when a business process can be optimized no more should it then be considered for automation.
However, take heed, a very common trap that occurs when starting to analyze a business process is that it will sound logical. Your employees have been left to solve problems (and they have done just that), but can you see beyond their good reasoning? Many steps within business processes are found to no longer be necessary due to changes over time, but the argument of why they exist as part of the solution are real. We need see past the current solution to see the current problem, and it is then when we can start piecing together a new and improved solution.
Which steps can actually be automated?
We must be intelligent with what we automate. Only technology zealots will suggest everything can (and should) be automated. Automating everything simply isn’t reasonable – humans will always need to be involved. Computers are great at running predictable tasks quickly; while humans excel at applying the reasoning and logic needed to make difficult choices. The ability to oversee an entire business process and discern which steps are essential to automate and which have a dependency on human reasoning is a very important skill indeed.
As you step through our business processes you should always be looking for places to add “lift”; that is, the parts of the process that when automated would give a significant boost to operational efficiency or data quality.
Frequently, there is the perception that automation must be “all or nothing”. In most cases this is not only incorrect but unattainable, so as a result we must create hybrid workflows that allow humans and computers to each do what they are best at. For example, complete automation of a bank’s new account opening process is often talked about, but, with its numerous moving parts, it’s a significant workflow. Online customer input, identity verification, account creation, funding, and communications are all individually ripe for automation, but orchestrating them all in unison is quite an effort. Organizations should instead ask if they can cheaply automate a smaller portion of a workflow that provides significant lift to either operations or customer experiences.
How long will it take for the new workflow yield a ROI?
As with any business, the return on investment (ROI) is where the “rubber meets the road”. Twenty, thirty, forty years ago the cost of automation was extremely high. As a result, employee resources tended to solve problems rather than computerized automation. But as technology costs continue to drop, old processes need to be revisited to see if they are ripe for helping the bottom line.
In most scenarios, the simplest question will determine if the initial effort should be put forth, “Will our organization ever see a positive return?”. Beyond that, truly wise organizations will be able to predict multiple avenues of return from automations.
One technique for multiplying your return on technology is recycling. For example, many banks focus on streamlining mobile check deposits for consumers. But did you know that with very little effort this same optimized process be applied to small business servicing? Helping small businesses cash flow faster would be a considerable value add that was realized with little to no additional effort.
Less tangible returns on automation can also come in form of employee benefit. Accelerated processes increase employee efficiency and accuracy, and empowered employees are in turn happier employees. Lift in employee communication, loyalty, and satisfaction are achieved while decreasing clarifications, corrections, and new employee up costs.
Version 3.6 has been promoted to release with the highly requested feature of email notifications; specifically reminders on outstanding permission review responsibilities.
Sycorr is very proud to announce that we have joined the Minnesota Bankers Association as an associate member. Already serving many financial institutions that cover area in the state of Minnesota, we are excited to cooperate with a great organization to further serve the banking industry.
Look forward to the July/August edition, Sycorr will have several pieces of content including an article by Co-founder Max Pool. Here’s to a long relationship to the both of us!
A quick blog post for a quick release…
Version 3.5 of Permission Assist™ greatly enhances the ability to reassign a user account for an application to a different identity. So whether the application user account wasn’t matched, it matched incorrectly, or you just want to change it for some review processing reason – the choice is yours whether to assign it just once or every time moving forward.
The development team is starting on version 3.6 which adds even more features to the best identity auditing solution for banks!
Permission Assist™ continues to barrel down the tracks with our new 3.4 release. This version was solely focused on bringing more Fiserv support to the product with yet another core banking platform – Fiserv DNA support.
Overall in the 3.4 release we added:
In addition to these native banking integrations, we added a new Sycorr generic directory group reader. Since version 1, the Sycorr standard privilege reader has supported the ability to import identity privileges for individual users in your directory service. The added directory group privilege reader introduces a new way to match identities based on their directory service group (for example, an Active Directory group). This adds significant flexibility for importing privileges from systems that define authorization by directory group participation.
Yet again, we are very proud of our team this release. Of course, we continue to add features, but it seems with every native integration we continue to grow the impact that Permission Assist™ is making in the banking industry.
Our team is very excited about the first release under the new Permission Assist™ brand as it adds the single biggest customer request…Permission Assist™ 3.3 adds Fiserv Premier support.
You asked, so we did the gigantic task of mapping 60+ modules, 700+ functions, and 11,000+ privileges for this popular core platform. As a result of our hard work, it is now easy for you to take a deep dive into your core banking permissions and understand who has access to exactly what.
As the infomercials say…But wait! There’s more!
Our team feels this is a huge win for many mid-sized banks that are on this popular platform, and we are very proud to be of this much service to them!
It’s hard to believe that IAA is officially on it’s way to being 3 years old. After many installs and integrations we figured a change was in order…Identity Access Auditor has officially been renamed to Permission Assist™.
Trademarking this new name not only reflects our commitment to the ongoing development of this product, but also has an important role in our ongoing, internal product road map.
Licenses, features, and integrations you love will all continue to exist and work, along with our top-notch support. We look forward to serving all of our current and future clients under this new brand!
Sycorr traveled to the capital last week for the NDBA “Bankers Day at the Capital” event. The event was was to gather leaders within the ND banking community to learn about the legislative priorities for bankers in ND, discuss important state policy, and attend committee hearings.
Attendees also heard speeches and attended sessions from Attorney General Wayne Stenehjem, Chief Justice Gerald VandeWalle, House Majority Leader Representative Al Carlson, Lieutenant Governor Brent Sanford, and Senate Minority Leader Senator Joan Heckaman.
Right to left: Jeremy Neuharth (Sycorr), Dustin Froelich (Bremer), Justin Skoglund (Choice Financial)